Refund policy

This policy is guided by Australian Consumer Law and does not limit your consumer rights.

Order Cancellation Policy

If you wish to cancel your order voluntarily before dispatch, an A$10 cancellation fee applies to cover transaction and administrative costs. The fee applies only to change-of-mind cancellations. There’s no fee if we can’t supply your order.

If we cancel your order or cannot supply an item, we’ll let you know promptly and refund the amount paid for that item and any delivery charge that must also be refunded.

Returns Policy

We want you to feel confident shopping with Dante’s. If your item is faulty, damaged or not as described, please contact sales@dantesluxury.com as soon as possible. Please report delivery issues within 14 days to help us investigate. If a fault becomes apparent later, you can still contact us for help.

We do not offer change-of-mind returns. If an item is faulty, damaged or not as described, we’ll help with a suitable solution. This includes sale, personalised and hygiene-sensitive items.

Return Shipping

We reimburse reasonable return costs when a fault is confirmed and arrange collection where required for bulky or heavy items. Please keep any postage receipts or tracking details you have. If those details are unavailable, we’ll still assess your return using the other information available.

Refunds & Credit Notes

For a major failure, you may choose a refund or replacement. For a minor failure, we will provide an appropriate remedy within a reasonable time. Refunds use your original payment method unless you agree otherwise; store credit is optional.

For any questions regarding your return, please contact sales@dantesluxury.com.