Refund policy

Order Cancellation Policy
If you wish to cancel your order and it has not yet been dispatched, a $10 cancellation fee will apply. This fee covers the transaction and administrative costs we incur with each purchase.

Returns Policy
We offer a 14-day return window from the date you receive your order. Please inspect your items upon delivery and contact us immediately at sales@dantesluxury.com if your item is defective, damaged, or incorrect so we can assess the issue and resolve it promptly.

❗ Please note: We do not offer refunds or store credit for change of mind.

Return Shipping

• Return shipping costs are the responsibility of the customer.

• We recommend using a tracked postal service for returns, as we are not liable for items lost in transit.

• Returns without proof of delivery will not be eligible for a refund or credit.

Non-Returnable Items
Certain items are not eligible for return due to hygiene or customisation, including:

• Perishable goods (e.g. flowers)

• Spray bottles, soaps, bath bombs, and bath salts

• Custom or personalised items

• Gift cards and sale items

• Items returned due to change of mind

Refunds & Credit Notes
Once your return is received and inspected, we will issue either a refund or a credit note. Please allow up to 14 business days for this process to be completed.

For any questions regarding your return, please contact us at: sales@dantesluxury.com