Delivery Information
We are an Australian company and all our orders ship Quickly via Australia Post with Tracking and FREE Australia-wide standard shipping for orders $100+
Your order supports a family owned and operated business.
For customer service email sales@dantesluxury.com
Processing time is 2 - 4 working days (Packing your order)
Working days are Monday to Friday
(The Process)
Customer places Order
Order is printed and packed on the next working day. Packing may take an extra day due to the volume of orders that are hand packed daily.
Order collected by delivery partner by 2pm
Delivery Time Frame within Australia once collected by the delivery partner
• Express Post: 1-5 business days (depending on origin and destination)
• Standard Post: - 3-6 business days (depending on origin and destination)
International - We ship to United Kingdom, Canada, New Zealand & United States
We highly recommend to add signature to your delivery.
Having a signature on delivery will help avoid a potential package loss.
Tracking numbers and carriers are provided to you. It is expected of you that you track your goods. You must notify us if your goods are not delivered within the estimated time frame.
If your parcel is late and you want to enquire please email sales@dantesluxury.com
Remember that we are people just like you, doing our best to assist. We will treat you with kindness and respect and ask that you do the same. All Dante's Luxury employees have the right not to be subjected to any behaviour or abuse that includes threats of physical harm or violence, religious, cultural or racial insults, homophobic, sexist or other derogatory remarks. We also will not accept insults towards the brand and our work ethics.
Things out of our control can happen.
We thank you for your cooperation.
Dante's Luxury lifestyle pty ltd will not be liable to replace or refund the items if they have gone missing after Australia post has stated the item is delivered.
We will not refund an Item unless the post has deemed the parcel Lost in Transit. Only once the delivery partner has finalised the loss will we refund the item or provide a store credit.
Interstate deliveries out of Sydney
The customer must take all actions to retrieve their delivery if for the unlikely event customs hold the delivery. We can assist if customs officers require item descriptions.
If the delivery is not released Dante's Luxury Lifestyle is not responsible and will not refund or replacement the item unless the item/s are returned.
International Duties and Taxes
Duties, taxes, VAT, custom charges are not included in pricing or delivery fees. Please contact your taxing authority to determine what fees or taxes may apply to your order and how collection is handled.
International customers (outside of AUS) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
If your parcel is returned to us due to any of the following reasons, we will contact you to organize to ship your item again at an addition cost to you.
Reasons for “Return to Sender”
- incorrect/incomplete address
- failure to pick up from your local post office within their time frame
If you have provided an incorrect or incomplete address no refunds will be provided for any shipping costs.