Delivery Information | Dante's Luxury

Shipping & Customer Service Information – Dante's Luxury

We are proudly an Australian-owned, family-operated business. All orders are shipped promptly via Australia Post with tracking included.

Enjoy FREE Standard Shipping Australia-wide on all orders over $120 AUD.

📦 Processing & Dispatch Times

Processing time: 2–4 business days (Monday to Friday)
In rare instances, processing may take longer depending on order volume.

🚚 Estimated Delivery Timeframes (Within Australia)

Express Post: 1–5 business days
Standard Post: 3–6 business days
(Timeframes may vary depending on the origin and destination.)

✍️ Signature on Delivery (Recommended)

We highly recommend selecting signature on delivery to avoid potential loss or theft.
Once dispatched, tracking details will be provided, and customers are expected to monitor their delivery progress.

If your parcel has not arrived within the estimated timeframe, please contact us at sales@dantesluxury.com.

🔄 Missed Deliveries & Return to Sender

Should your order be returned to us due to:

Incorrect or incomplete address
Failure to collect from the post office within their timeframe

…we will contact you to arrange re-shipment at your expense. Shipping fees are non-refundable in such cases.

❌ Lost or Missing Parcels

Dante’s Luxury is not liable for parcels marked as "Delivered" by Australia Post.
Replacements or refunds will only be provided once Australia Post officially confirms a parcel is Lost in Transit. Store credit or refunds will be processed at that point.

🌏 International Shipping

International customers are responsible for any applicable duties, taxes, customs, or import fees. These charges are not included in product pricing or shipping costs.

Please contact your country’s customs office or tax authority for estimated fees.
If a parcel is held by customs, the recipient must take all actions to retrieve it. We’re happy to assist with item descriptions if needed, but we are not responsible for parcels not released or returned by customs.

💌 We’re Here to Help

For any questions, feel free to reach out to us at sales@dantesluxury.com

⚠️ Important Note

We are real people doing our best to serve you. While we strive to offer prompt, reliable service, certain circumstances may be outside our control (e.g., courier delays, customs inspections, etc.).

Abusive, discriminatory, or threatening behaviour toward our staff or brand will not be tolerated under any circumstances.

We appreciate your understanding and cooperation.

For assistance, please contact:
📧 sales@dantesluxury.com