Delivery Information | Dante's Luxury

This policy is guided by Australian Consumer Law and does not limit your consumer rights.

Shipping & Customer Service Information – Dante's Luxury

We are proudly an Australian-owned, family-operated business. All orders are shipped promptly via Australia Post with tracking included.

Enjoy FREE Standard Shipping Australia-wide on all orders over $130 AUD.

📦 Processing & Dispatch Times

Orders are generally dispatched within 2–4 business days, Monday to Friday. After dispatch, estimated transit is 1–5 business days for Express Post or 3–6 for Standard Post, depending on location. Please allow for both processing and transit. If a delay arises, we’ll keep you informed with an updated estimate and available options.

🚚 Estimated Delivery Timeframes (Within Australia)

Transit estimates apply after dispatch and are additional to processing time: Express Post 1–5 business days; Standard Post 3–6 business days, depending on location.

✍️ Signature on Delivery (Recommended)

We highly recommend selecting signature on delivery to help reduce the risk of lost or stolen parcels.
Once dispatched, tracking details will be provided, and customers are expected to monitor their delivery progress.

If your parcel has not arrived within the estimated timeframe, please contact us at sales@dantesluxury.com.

🔄 Missed Deliveries & Return to Sender

Should your order be returned to us due to:

Incorrect or incomplete address
Failure to collect from the post office within their timeframe

…we will contact you to arrange re-shipment at your expense. Shipping fees are non-refundable in such cases.

❌ Lost or Missing Parcels

If your parcel is late or missing, contact sales@dantesluxury.com. We’ll investigate with Australia Post and assess the evidence. A ‘Delivered’ scan does not automatically close your enquiry, and we don’t rely solely on Australia Post declaring a parcel lost before arranging a refund, replacement or other suitable solution when needed.

🌏 International Shipping

We currently deliver within Australia only. International shipping is not available.

💌 We’re Here to Help

For any questions, feel free to reach out to us at sales@dantesluxury.com

⚠️ Important Note

We are real people doing our best to serve you. While we strive to offer prompt, reliable service, certain circumstances may be outside our control such as courier delays.

Abusive, discriminatory, or threatening behaviour toward our staff or brand will not be tolerated under any circumstances.

We appreciate your understanding and cooperation.

For assistance, please contact:
📧 sales@dantesluxury.com