Frequently Asked Questions
This policy is guided by Australian Consumer Law and does not limit your consumer rights.
Dante’s Luxury – Frequently Asked Questions
✨ Orders & Shipping
When will my order be shipped?
For current dispatch timeframes, delivery options and shipping charges, please see our Delivery Information page. Once your order leaves us, delivery times depend on Australia Post.
Can I expedite or rush my order?
At this stage, we are unable to fast-track or override courier delivery timelines once a parcel has been lodged. If you need an item urgently, please reach out before ordering and we’ll do our best to guide you.
Do you provide tracking?
Yes. All parcels include tracking.
My tracking shows movement but hasn’t arrived yet — what does this mean?
This usually means your parcel is moving through Australia Post’s delivery network. If it hasn’t arrived within the estimated timeframe, email sales@dantesluxury.com and we’ll investigate with Australia Post. A ‘Delivered’ scan does not automatically close your enquiry, and we don’t rely solely on Australia Post declaring a parcel lost before considering a refund or replacement. See our Delivery Information page for full details.
Which countries can purchase from your website?
At this time only Australia has access to dantesluxury.com
🔮 Products & Usage
How do I use incense, resins, bombitas or cleansing tablets?
Each product is intended to be used one at a time.
Incense sticks: Light the tip, gently blow out the flame, and allow to smoulder.
Resins, bombitas & tablets: Follow the product description and the maker’s instructions. Use a suitable heat-safe burner and charcoal only where required. Some items are intended for outdoor use only.
Always use in a well-ventilated space and never leave burning items unattended.
Can I use your burners for different products?
Yes. Our burners are designed to hold incense sticks, resins, bombitas, tablets, charcoal and herbs — depending on the style of burner. Product descriptions will specify compatibility.
Why does my resin/incense smell different than expected?
Scent strength and aroma can vary between products and batches. Please check the product description for its ingredients and scent details. If something seems different from the description, contact us and we’ll help.
🐾 Pets, Children & Home Use
Are your products safe to use around pets?
We always recommend keeping pets and animals away from smoke, ash, and burning products. Use in well-ventilated areas and allow smoke to clear before pets re-enter the space.
Can I burn these products indoors?
Check the product description and the maker’s instructions before lighting. Some items are intended for outdoor use only. Where indoor use is specified, keep the space well ventilated and never leave burning items unattended.
Are these products edible or for fragrance use?
Our ritual products are not intended to be eaten or swallowed. Intended use varies by product, so follow its description, label and the maker’s instructions. Only use an item in a diffuser or burner if it is specifically described as suitable for that use.
🔁 Returns, Damage & Issues
What if my item arrives damaged or incorrect?
Please email sales@dantesluxury.com as soon as possible if your item is faulty, damaged, incorrect or different from its description. Clear photos of the item and packaging help where possible. Reporting delivery issues within 14 days helps us investigate, but you can still contact us about a fault after that time. We’ll assess the issue and help arrange a suitable solution. See our Refund Policy for full details.
A chain or part came loose — is it broken?
Some items feature unwelded or adjustable components. During transit, pieces may shift or untangle. In many cases, this can be easily reattached. If you’re unsure, reach out — we’re happy to help.
Can I return or change my mind?
We do not accept change-of-mind returns. If your item is faulty, damaged or different from its description, please contact us and we’ll help sort it out. This also applies to sale, personalised and hygiene-sensitive items. Read our Refund Policy for full details.
Can I cancel my order?
For cancellations before dispatch, including the A$10 fee and when it does not apply, please read our Refund Policy. Contact sales@dantesluxury.com as soon as possible so we can check whether your order has been sent.
🌙 Spiritual Use & Expectations
What should I expect from a personal ritual?
Our pieces are offered as tools for personal ritual, reflection and intention. Each practice is personal, and experiences vary. No outcomes are promised or implied.
Are these services or items a replacement for professional advice?
No. Our pieces are for personal ritual, reflection and intention. They do not replace advice from a qualified professional.
Is there an age requirement to purchase?
Yes. By purchasing from Dante’s Luxury, you confirm you are 18 years of age or older.
💌 Customer Care
How can I contact you?
For help with your order, visit our Contact Us page or email sales@dantesluxury.com. We’re here to help with kindness and care.
Do you offer wholesale?
At this time, Dante’s Luxury does not offer wholesale accounts.