Frequently Asked Questions
Where are you based?
- Sydney, NSW
What are the jewelleries made of?
- Our jewelleries are made with beautiful earthy crystals and gemstones from all around the world. We wire wrap all our jewelleries in our Sydney studio.
What are the chains and wires made of?
- Our gold, rose gold and silver chains are electroplated & nickel free. Wire is made from Copper with a tarnish resistant coating.
How to care for your jewellery?
- To ensure the longevity of your jewellery please do not wear in shower, pool or gym. Avoid spraying perfume or any other body products directly on your jewelleries. Crystals are natural and delicate. Please do not pull, slam, bang natural stones as they may break easily. Don’t mistake organic veins and craters for cracks though, these are the pits and valleys made by Mother Earth.
What type of wax and wick do you use for your candles?
- Our candles are made in-house with natural Soy wax. Vegan and cruelty Free. We use cotton and wood wicks. Cotton wicks are made out of all natural fibres and they contain no lead or other harmful metals. Wood wicks are uncoated premium wooden wicks. Our high quality fragrance oils are manufactured in Sydney, New South Wales.
Do you offer a pick up option?
- We are online based store with delivery only option.
Where do you ship to?
- Australia, USA, Canada, UK, New Zealand.
Do you make your own smudges & flower wands?
- We design and handcraft every single smudge sticks and flower wands ourselves. It is a beautiful process that we love and enjoy.
Do you do custom orders?
- Due to high volume of orders, we are unable to do custom orders at this stage.
Do you wholesale?
- At this time, we do not wholesale.
Where do you source your crystals?
- All of our crystals are sourced from ethical locations around the world. Every single one of our products is hand chosen by us. Each piece is unique and one of a kind, so if you find something you love, get it before it's gone.
How do i pick a crystal?
- We truly believe the crystals you need are the ones which will call out to you; for some mysterious reason. You will be drawn to it, as soon as you see it.
How to use sage/palo santo?
https://dantesluxury.com/pages/how-to-burn-a-smudge-wand-safely
What is a Pre-Order?
A pre-order lets you secure an item before it reaches our studio. Your card is charged today so we can begin production and reserve stock just for you. Full payment is taken at checkout. Prices and any shipping fees are locked in at the time of purchase. Each pre-order product page lists an Estimated Dispatch From date (e.g. “Ships from 31 Aug 2025”). This date reflects our best information from suppliers and artisans. If delays occur, we’ll email you with a revised timeline. If your cart contains both in-stock and pre-order items, we hold the order and ship everything together once the pre-order item is ready.
How long till my order is dispatched?
Time required for your order to be packed
1 - 2 Business days.
Your delivery will be Lodged with the post no later than the next day Mon - Fri (Weekends & Public Holidays not included)
At this time we do not have an express Packing offer. This means if you chose to ship with express post it is for the delivery times offered by Australia post When your parcel is received at the depot.
Delivery Time Frame within Australia When received by the post
• Express Post: 1-5 business days or more
• Parcel Post: 3-10 business days or more
Our company policy requires all deliveries to have signature added due to many claims of delivered to the incorrect address or stolen.