Frequently Asked Questions
Dante’s Luxury – Frequently Asked Questions
✨ Orders & Shipping
When will my order be shipped?
Orders are usually packed and dispatched within 1–3 business days. During peak periods or new releases, dispatch times may vary slightly. Once your order leaves us, delivery times depend on Australia Post
Can I expedite or rush my order?
At this stage, we are unable to fast-track or override courier delivery timelines once a parcel has been lodged. If you need an item urgently, please reach out before ordering and we’ll do our best to guide you.
Do you provide tracking?
Yes. All parcels include tracking.
My tracking shows movement but hasn’t arrived yet — what does this mean?
This usually means your parcel is moving through standard postal channels. While we dispatch promptly, delivery speed is controlled by the courier once it leaves our hands.
Which countries can purchase from your website?
At this time only Australia has access to dantesluxury.com
🔮 Products & Usage
How do I use incense, resins, bombitas or cleansing tablets?
Each product is intended to be used one at a time.
Incense sticks: Light the tip, gently blow out the flame, and allow to smoulder.
Resins, bombitas & tablets: Use with a heat-safe burner and charcoal where required. Light outdoors first. Once smoke settles, you may continue indoors if ventilation allows.
Always use in a well-ventilated space and never leave burning items unattended.
Can I use your burners for different products?
Yes. Our burners are designed to hold incense sticks, resins, bombitas, tablets, charcoal and herbs — depending on the style of burner. Product descriptions will specify compatibility.
Why does my resin/incense smell different than expected?
Natural ingredients vary from batch to batch. Because our products are handmade and plant-based, scent strength and aroma can subtly differ — this is part of their artisanal nature.
🐾 Pets, Children & Home Use
Are your products safe to use around pets?
We always recommend keeping pets and animals away from smoke, ash, and burning products. Use in well-ventilated areas and allow smoke to clear before pets re-enter the space.
Can I burn these products indoors?
Yes, provided there is adequate ventilation. Some customers prefer to begin lighting outdoors and then bring the item inside once smoke settles.
Are these products edible or for fragrance use?
No. All items are spiritual ritual tools only and are not intended for ingestion or fragrance diffusion.
🔁 Returns, Damage & Issues
What if my item arrives damaged or incorrect?
Please contact us as soon as possible with clear photos of the item and packaging. We’ll assess the issue and arrange a suitable resolution.
A chain or part came loose — is it broken?
Some items feature unwelded or adjustable components. During transit, pieces may shift or untangle. In many cases, this can be easily reattached. If you’re unsure, reach out — we’re happy to help.
Can I return or change my mind?
Due to the nature of ritual and consumable items, we generally do not accept change-of-mind returns. If there’s an issue with your order, please contact us and we’ll take care of it with fairness and care.
🌙 Spiritual Use & Expectations
Do you guarantee outcomes or results?
No. Our products are offered as tools for personal ritual, reflection and intention. Individual experiences vary and no outcomes are promised or implied.
Are these services or items a replacement for professional advice?
No. Our offerings are not intended to replace medical, legal, financial or psychological advice.
Is there an age requirement to purchase?
Yes. By purchasing from Dante’s Luxury, you confirm you are 18 years of age or older.
💌 Customer Care
How can I contact you?
You’re always welcome to reach out via our contact page or email. We genuinely love hearing from you and are here to help with kindness and care.
Do you offer wholesale?
At this time, Dante’s Luxury does not offer wholesale accounts.